Outage in Articulate
Content Library Images 360: Video searches are failing
Resolved MinorIncident Report
Summary AI Generated
Video searches in Articulate Storyline 360's Content Library failed for approximately 2.3 hours due to an issue with a third-party video content provider. Only video search functionality was impacted; other assets such as images, icons, and illustrations remained unaffected. The provider restored service, searches returned to normal, and the incident was resolved after a period of monitoring.
We're investigating an issue affecting video searches in Content Library for Storyline 360.
At this time, searching for videos may fail because of an issue with our video content provider. Other Content Library assets, including images, icons, and illustrations, aren't affected.
We're working with our provider to restore service as quickly as possible. We'll share another update as soon as we have more information.
Components affected
Articulate Content Library Images 360Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 08/05/2026 06:08PM
This incident has been resolved.
MONITORING
about 14 hours ago - at 08/05/2026 05:05PM
Video searches in Content Library for Storyline 360 are working again.
Our video content provider has restored service, and we're seeing successful searches. We'll continue to monitor performance to confirm everything remains stable before resolving this incident. Thanks for your patience.
INVESTIGATING
about 14 hours ago - at 08/05/2026 04:50PM
We are continuing to investigate this issue.
INVESTIGATING
about 15 hours ago - at 08/05/2026 03:50PM
We're investigating an issue affecting video searches in Content Library for Storyline 360.
At this time, searching for videos may fail because of an issue with our video content provider. Other Content Library assets, including images, icons, and illustrations, aren't affected.
We're working with our provider to restore service as quickly as possible. We'll share another update as soon as we have more information.
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