Outage in Articulate
Rise 360: PDF exports aren't processing
Resolved MajorIncident Report
Summary AI Generated
Rise 360 PDF exports were completely unavailable for approximately 2 hours on August 13, 2026. The issue prevented customers from exporting courses to PDF format. The root cause was identified, a fix was deployed, and PDF export functionality was fully restored.
Customers are unable to export Rise 360 courses to PDF. We're investigating this issue and working to restore PDF exports.
Components affected
Articulate Rise 360Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 08/13/2026 08:20PM
This incident has been resolved.
MONITORING
about 4 hours ago - at 08/13/2026 06:57PM
We've identified the issue preventing Rise 360 PDF exports from processing and deployed a fix. PDF exports are processing again, and we're continuing to monitor performance.
INVESTIGATING
about 5 hours ago - at 08/13/2026 06:21PM
Customers are unable to export Rise 360 courses to PDF. We're investigating this issue and working to restore PDF exports.
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