Slowness and Errors When Downloading Recently Uploaded Media Assets

The issue with our 3rd party vendor has now been resolved.

All media downloads and gallery views should be performing as expected.

A 3rd party Aryeo uses for downloading media assets is experiencing degraded performance.

This is affecting the ability to download image assets uploaded in the last 12 hours. Media assets uploaded before then can be viewed and download as expected.

Importantly, uploaded media assets are stored and saved successfully. Files are not a risk of being "lost". Users can continue to upload media assets as needed for business operations. It's the download of those assets that's currently affected.