Outage in Ashby
All-in-One: Native E-signature Experiencing Errors
Resolved MajorIncident Report
There is an issue with an upstream provider. E-Signature requests may result in errors.
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 02/13/2026 10:15AM
The issue has been resolved by the upstream provider.
MONITORING
about 14 hours ago - at 02/13/2026 09:22AM
We're seeing signs of recovery with the upstream provider and are actively monitoring.
IDENTIFIED
about 17 hours ago - at 02/13/2026 06:26AM
Native e-signatures are non-functional in Ashby due to an issue with an upstream provider. Ashby may display a success message, but the upstream provider will not be able to complete the e-signature process.
We are working with the upstream provider to restore service. Until service is restored, customers will need to use our DocuSign integration or an e-signature service outside of Ashby.
We will provide an update once we get more info from the upstream provider.
INVESTIGATING
about 19 hours ago - at 02/13/2026 05:10AM
There is an issue with an upstream provider. E-Signature requests may result in errors.
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