Outage in AskNicely

Investigating increased error rates for US clients

Resolved Major

September 11, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

AskNicely Application

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/11/2024 05:33AM

This incident has been resolved.

MONITORING over 1 year ago - at 09/11/2024 04:51AM

A fix has been implemented and we are monitoring the results

IDENTIFIED over 1 year ago - at 09/11/2024 04:46AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 09/11/2024 04:35AM

We are currently investigating this issue.

Latest AskNicely outages

AskNicely returns Error 500 - about 1 year ago

Application Unavailable for some US customers - over 1 year ago

Investigating increased error rates for US clients. - over 1 year ago

Issue reported with the dashboard response widget and workflows page for some users. - over 1 year ago

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