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Outage in Aspire Software

AspireCare Case Creation Delay

Resolved Minor
September 16, 2026 - Started 20 days ago - Lasted about 1 hour
Official incident page

Incident Report

The AspireCare ticketing system is currently experiencing performance degradation due to an issue with our provider. Power users may experience issues when attempting to navigate to the Help Hub or submitting support cases, and responses may be delayed on cases that are submitted. We anticipate this issue being resolved within the next hour. Thank you.

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 09/16/2026 01:55PM

At this time, the issue has been resolved by our provider and AspireCare access should now function as intended.

IDENTIFIED 20 days ago - at 09/16/2026 12:37PM

The AspireCare ticketing system is currently experiencing performance degradation due to an issue with our provider. Power users may experience issues when attempting to navigate to the Help Hub or submitting support cases, and responses may be delayed on cases that are submitted. We anticipate this issue being resolved within the next hour. Thank you.

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