Outage in Assembled
Missing and incorrect agent and ticket based metrics
Resolved MajorIncident Report
Some metrics including adherence metrics are currently incorrect or missing for customers after April 1st at 7:00AM ET. We are currently investigating this issue and working on a fix.
Components affected
Assembled Reporting and data servicesTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 04/02/2025 06:29PM
This incident has been resolved.
MONITORING
about 1 year ago - at 04/02/2025 04:54PM
All affected metrics have been restored and are now up-to-date. We will continue to monitor.
MONITORING
about 1 year ago - at 04/02/2025 03:09PM
We've identified the issue in our metric computation job and have released a fix. Metrics will be restored over the next few hours. We will continue to provide updates as metrics are restored.
INVESTIGATING
about 1 year ago - at 04/02/2025 02:39PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 year ago - at 04/02/2025 02:38PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 year ago - at 04/02/2025 02:35PM
Some metrics including adherence metrics are currently incorrect or missing for customers after April 1st at 7:00AM ET. We are currently investigating this issue and working on a fix.
Latest Assembled outages
[Copilot] High Latency on Draft Reply - 13 days ago
Adherence metrics missing from Team Performance report - about 1 month ago
Delay in some integration syncs pulling live data - about 1 month ago
Knowledge Retrieval Outage - about 2 months ago
Copilot draft reply is providing empty responses - about 2 months ago
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