Outage in Assembled

Missing and incorrect agent and ticket based metrics

Resolved Major
April 02, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

Some metrics including adherence metrics are currently incorrect or missing for customers after April 1st at 7:00AM ET. We are currently investigating this issue and working on a fix.
Components affected
Assembled Reporting and data services

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/02/2025 06:29PM

This incident has been resolved.

MONITORING 7 months ago - at 04/02/2025 04:54PM

All affected metrics have been restored and are now up-to-date. We will continue to monitor.

MONITORING 7 months ago - at 04/02/2025 03:09PM

We've identified the issue in our metric computation job and have released a fix. Metrics will be restored over the next few hours. We will continue to provide updates as metrics are restored.

INVESTIGATING 7 months ago - at 04/02/2025 02:39PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 04/02/2025 02:38PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 04/02/2025 02:35PM

Some metrics including adherence metrics are currently incorrect or missing for customers after April 1st at 7:00AM ET. We are currently investigating this issue and working on a fix.

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