Outage in Assembled
Missing and incorrect agent and ticket based metrics
Resolved Major
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Outage Details
Components affected
Assembled Reporting and data servicesLatest Updates ( sorted recent to last )
This incident has been resolved.
All affected metrics have been restored and are now up-to-date. We will continue to monitor.
We've identified the issue in our metric computation job and have released a fix. Metrics will be restored over the next few hours. We will continue to provide updates as metrics are restored.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Some metrics including adherence metrics are currently incorrect or missing for customers after April 1st at 7:00AM ET. We are currently investigating this issue and working on a fix.
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