Outage in Assembled

Copilot draft reply is providing empty responses

Resolved Major

February 24, 2026 - Started about 10 hours ago - Lasted 30 minutes
Official incident page

Incident Report

Summary AI Generated

Assembled's Copilot Draft reply functionality experienced a major outage for 30 minutes, affecting a subset of customers who received empty responses instead of proper AI-generated replies. The issue was caused by an upstream model provider intermittently returning responses in an unexpected format that bypassed existing fallback logic. The team identified and resolved the root cause, and is working on improvements to prevent similar incidents.

We're currently investigating problems where Copilot's Draft reply functionality is not returning a proper response on a subset of customers.

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Latest Updates ( sorted recent to last )

RESOLVED about 9 hours ago - at 02/24/2026 09:51PM

We have identified and resolved the issue with Copilot’s Draft reply. The root cause was an upstream model provider intermittently returning responses in an unexpected format that bypassed our existing fallback logic. We're identifying improvements to prevent future impact on customers.

INVESTIGATING about 10 hours ago - at 02/24/2026 09:25PM

We're currently investigating problems where Copilot's Draft reply functionality is not returning a proper response on a subset of customers.

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