Outage in AssemblyAI
Billing Balance & Notification Delays
Resolved MinorIncident Report
We are currently investigating an issue affecting billing balance updates and notifications. Some customers may notice that their account balance is not reflecting the most up-to-date usage. Additionally, the following notifications may not be delivered as expected:
- Low balance and $0 balance alerts
- Autopay confirmation emails
- Custom email alerts for usage spend and threshold notifications
Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
Components affected
AssemblyAI BillingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/07/2026 05:04PM
This incident has been resolved.
IDENTIFIED
2 days ago - at 05/07/2026 02:27PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 05/07/2026 01:56PM
We are currently investigating an issue affecting billing balance updates and notifications. Some customers may notice that their account balance is not reflecting the most up-to-date usage. Additionally, the following notifications may not be delivered as expected:
- Low balance and $0 balance alerts
- Autopay confirmation emails
- Custom email alerts for usage spend and threshold notifications
Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
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