Outage in Athabasca University
AU Grad Apply Payment Outage
Resolved MajorIncident Report
We are currently experiencing an issue that prevents users from paying graduate fee's via the AU Grad Apply application system (https://athabascauca.elluciancrmrecruit.com/Apply/Account/Login?ReturnUrl=%2fApply). This will affect the ability to pay Application Fees, Admission Fees, and Transfer Credit Evaluation Fees. We are working with our vendor to resolve the issue as quickly as possible. Please refer to this page for further updates.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/19/2026 05:43PM
This incident has been resolved.
MONITORING
2 months ago - at 02/19/2026 04:36PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 months ago - at 02/18/2026 11:11PM
We are currently experiencing an issue that prevents users from paying graduate fee's via the AU Grad Apply application system (https://athabascauca.elluciancrmrecruit.com/Apply/Account/Login?ReturnUrl=%2fApply). This will affect the ability to pay Application Fees, Admission Fees, and Transfer Credit Evaluation Fees. We are working with our vendor to resolve the issue as quickly as possible. Please refer to this page for further updates.
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