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Outage in Atlas

Some users cannot access https://home.atlassian.com

Resolved Minor
October 23, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating reports of intermittent errors for some users on Atlas for Cloud customers. When being redirected to home.atlassian.com, customers are landing in an error page (Something went wrong). We are working on resolving the issue.
Components affected
Atlas Authentication and User management

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/23/2024 01:04PM

The fix for this issue has been deployed to production and testing was successfully completed. We have been monitoring for the past 30 minutes and are seeing no new instances of this issue.

INVESTIGATING over 1 year ago - at 10/23/2024 12:27PM

We have identified an issue with https://home.atlassian.com that impacts authentication of users who do not have Projects or Goals and have a fix now deployed to production.

We are testing this issue now but expect that this incident has been concluded.

INVESTIGATING over 1 year ago - at 10/23/2024 11:45AM

We are investigating reports of intermittent errors for some users on Atlas for Cloud customers. When being redirected to home.atlassian.com, customers are landing in an error page (Something went wrong).
We are working on resolving the issue.

Latest Atlas outages

Atlassian Cloud Services impacted - 6 months ago
Degraded performance to multiple Atlassian experiences - 7 months ago
Degraded experience adding and accessing media attachments - 9 months ago
Customers may experience delays or failures receiving emails - 11 months ago
Unable to invite new users due to missing recaptcha token - over 1 year ago

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