Outage in Atlas

Some users cannot access https://home.atlassian.com

Resolved Minor
October 23, 2024 - Started 6 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating reports of intermittent errors for some users on Atlas for Cloud customers. When being redirected to home.atlassian.com, customers are landing in an error page (Something went wrong). We are working on resolving the issue.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/23/2024 01:04PM

The fix for this issue has been deployed to production and testing was successfully completed. We have been monitoring for the past 30 minutes and are seeing no new instances of this issue.

INVESTIGATING 6 months ago - at 10/23/2024 12:27PM

We have identified an issue with https://home.atlassian.com that impacts authentication of users who do not have Projects or Goals and have a fix now deployed to production.

We are testing this issue now but expect that this incident has been concluded.

INVESTIGATING 6 months ago - at 10/23/2024 11:45AM

We are investigating reports of intermittent errors for some users on Atlas for Cloud customers. When being redirected to home.atlassian.com, customers are landing in an error page (Something went wrong).
We are working on resolving the issue.

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