Outage in Atlas

Unable to invite new users due to missing recaptcha token

Resolved Major
November 04, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once we identify the root cause.
Components affected
Atlas Authentication and User management

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/04/2024 12:02PM

Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.

IDENTIFIED about 1 year ago - at 11/04/2024 11:49AM

We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.

INVESTIGATING about 1 year ago - at 11/04/2024 09:37AM

We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com)
We will provide more details once we identify the root cause.

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