Outage in Atlassian Access

SSO IDP initiated logins and 2FA is failing intermittently

Resolved Minor
March 14, 2022 - Started over 3 years ago - Lasted 15 days
Official incident page

Incident Report

We are investigating reports of intermittent errors while logging in with SSO or using Two Step-verification for Atlassian Access customers. We will provide more details once we identify the root cause.
Components affected
Atlassian Access SAML-based SSO

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/14/2022 11:20PM

We are continuing to monitor for any further issues.

MONITORING over 3 years ago - at 03/14/2022 11:17PM

We have rolled back a recent commit from Sign-in-service and started to see service recovery. We are now monitoring closely and expect service recovery for all impacted customers.

INVESTIGATING over 3 years ago - at 03/14/2022 09:36PM

We are investigating reports of intermittent errors while logging in with SSO or using Two Step-verification for Atlassian Access customers. We will provide more details once we identify the root cause.

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