Outage in Atlassian Access

AdminHub Authentication Policies and Identity Providers sections are slow to load, or not loading at all.

Resolved Minor
August 10, 2024 - Started 4 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We're currently investigating an issue that may cause the Authentication Policies, Identity Providers sections, and the new organization creation experience in admin.atlassian.com to load slowly or fail to load. This is not affecting Authentication policies in place, and it's not affecting linked Identity providers either but may prevent customers from modifying/creating new Authentication Policies and creating new organizations in Atlassian Cloud.
Components affected
Atlassian Access Signup Atlassian Access Domain Claims Atlassian Access SAML-based SSO Atlassian Access User Provisioning Atlassian Access Account Management Atlassian Access Audit Logs
Latest Updates ( sorted recent to last )
INVESTIGATING 4 months ago - at 08/10/2024 08:26PM

"We've currently mitigated the issue and we're monitoring for any related errors."

INVESTIGATING 4 months ago - at 08/10/2024 07:29PM

We're currently investigating an issue that may cause the Authentication Policies, Identity Providers sections, and the new organization creation experience in admin.atlassian.com to load slowly or fail to load.

This is not affecting Authentication policies in place, and it's not affecting linked Identity providers either but may prevent customers from modifying/creating new Authentication Policies and creating new organizations in Atlassian Cloud.

Latest Atlassian Access outages

Admin hub not responding - about 2 months ago
Errors with provisioning services - about 2 months ago
Some admins unable to see some user/group memberships in AdminHub - 2 months ago
Identity is not syncing new user and group information - 4 months ago
Atlassian Guard billing system is flagging more users as billable than it should - 4 months ago

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