Outage in Atlassian Access

Some admins unable to see some user/group memberships in AdminHub

Resolved Minor
October 18, 2024 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have received reports of intermittent errors for some Cloud customers, specifically admins who are unable to see group memberships in AdminHub. We have identified the root cause and expect recovery shortly.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/18/2024 05:38PM

Between 2024-10-18 05:40 UTC-7 to 2024-10-18 08:40 UTC-7, we experienced an outage affecting user/group memberships in AdminHub for Confluence, Jira Work Management, Jira Service Management, Jira, and Guard. The issue has been resolved and the service is operating normally.

IDENTIFIED 2 months ago - at 10/18/2024 02:09PM

We have received reports of intermittent errors for some Cloud customers, specifically admins who are unable to see group memberships in AdminHub. We have identified the root cause and expect recovery shortly.

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