Outage in Atlassian Support

Support Ticket creation is slow or partially impacted

Resolved Minor

December 17, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Support ticket creation is slow or partially impacted for some of our customers. Support chats are being initiated but not visible to Atlassian support teams. Our team is aware and investigating the same. We will update you in next 60 mins or sooner.

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/17/2025 02:43PM

Team has reconfirmed everything is working as expected. This issue is resolved.

MONITORING 2 months ago - at 12/17/2025 02:15PM

This issue resulted from a permission problem. The Atlassian team quickly identified and has fixed it. All support tickets raised during this period are being created.
Our support team will process the tickets in the order they were received. For expired chat support sessions, support tickets will be created and our support team will proactively reach out. We continue to monitor the status.

INVESTIGATING 2 months ago - at 12/17/2025 01:48PM

Support ticket creation is slow or partially impacted for some of our customers. Support chats are being initiated but not visible to Atlassian support teams.
Our team is aware and investigating the same. We will update you in next 60 mins or sooner.

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