Outage in Atlassian Support
Support Ticket creation is slow or partially impacted
Resolved MinorIncident Report
Support ticket creation is slow or partially impacted for some of our customers. Support chats are being initiated but not visible to Atlassian support teams.
Our team is aware and investigating the same. We will update you in next 60 mins or sooner.
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 12/17/2025 02:43PM
Team has reconfirmed everything is working as expected. This issue is resolved.
MONITORING
27 days ago - at 12/17/2025 02:15PM
This issue resulted from a permission problem. The Atlassian team quickly identified and has fixed it. All support tickets raised during this period are being created.
Our support team will process the tickets in the order they were received. For expired chat support sessions, support tickets will be created and our support team will proactively reach out. We continue to monitor the status.
INVESTIGATING
27 days ago - at 12/17/2025 01:48PM
Support ticket creation is slow or partially impacted for some of our customers. Support chats are being initiated but not visible to Atlassian support teams.
Our team is aware and investigating the same. We will update you in next 60 mins or sooner.
Latest Atlassian Support outages
Multiple customer sites have lost access to Support tickets - about 1 month ago
Atlassian Community is experiencing the slowness on Forums - 2 months ago
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