Outage in atSpoke

In-app analytics are delayed

Resolved Minor
May 13, 2021 - Started over 3 years ago - Lasted 11 months
Official incident page

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Outage Details

We are investigating an issue with our data warehouse which is causing some of the metrics in in-app dashboards to be delayed. The team is continuing to work on a fix and we will post further updates here.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 05/20/2021 02:35AM

Our vendor has fixed the issue on their end and the data pipelines are fully caught up as of now. We are working with them to ensure this kind of error does not happen again.

IDENTIFIED over 3 years ago - at 05/19/2021 06:52PM

Our third-party vendor has identified the issue with their systems which caused data to be delayed. They are working on a fix for the issue. We are continuing to work with them and will post further updates here.

IDENTIFIED over 3 years ago - at 05/18/2021 10:14PM

We apologize for the delay here. There is an issue with a third party vendor that is part of our data pipeline. They are working on a fix and we will post an update here when there is something new to share.

MONITORING over 3 years ago - at 05/14/2021 05:14PM

The team has implemented a fix and the data pipelines are starting to catch up and latest data should be available in the next 24-48 hours. We will provide another update here once the data is fully caught up. We apologize for the inconvenience.

IDENTIFIED over 3 years ago - at 05/13/2021 02:14AM

We are investigating an issue with our data warehouse which is causing some of the metrics in in-app dashboards to be delayed. The team is continuing to work on a fix and we will post further updates here.

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