Outage in Attio
Failures triggering workflow runs
Resolved Minor
July 21, 2026 - Started 6 days ago
- Lasted 2 days
Incident Report
Summary AI Generated
Between 16:33 and 18:01 UTC on July 21, 2026, an infrastructure configuration change caused encryption errors that prevented some Attio workflows from triggering correctly. The team reverted the change and corrected the underlying configuration, restoring normal workflow trigger processing by 18:01 UTC. Investigation into recovering workflow runs that failed to execute during the affected window was ongoing.
We're investigating reports of workflows failing to trigger.
We are currently investigating the root cause and our team is working to resolve the issue as quickly as possible.
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 07/21/2026 08:19PM
Between 16:33 and 18:01 UTC on July 21, 2026, some workflows failed to trigger correctly.
What happened: An infrastructure configuration change deployed shortly before the incident caused an error when encrypting the content of newly received workflows, which caused some workflow triggers not run properly.
What we did: We reverted the change and corrected the underlying infrastructure configuration. All impacted workflow triggers resumed processing normally by 18:01 UTC, and we've since confirmed triggers are operating correctly.
We’re continuing to investigate recovering runs triggered during this timeframe. We’ll update this page as soon as we have an update.
MONITORING
6 days ago - at 07/21/2026 06:00PM
Our team has deployed a fix for the issue and are currently monitoring the system to ensure the issue is resolved.
IDENTIFIED
6 days ago - at 07/21/2026 05:39PM
An issue has been been identified.
We have identified the root cause and our team is working to resolve the issue as quickly as possible.
INVESTIGATING
6 days ago - at 07/21/2026 05:35PM
We're investigating reports of workflows failing to trigger.
We are currently investigating the root cause and our team is working to resolve the issue as quickly as possible.
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