Outage in Aurora Solar

Degraded Performance

Resolved Major
July 30, 2024 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently facing some issues with the performance of the Aurora platform. Our dedicated Engineering teams are actively investigating the problem. We understand the inconvenience this may cause and are working diligently to resolve it.
Components affected
Aurora Solar App

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/31/2024 03:15AM

Thank you for your patience. We are pleased to inform you that the issue reported has been successfully resolved.

MONITORING about 1 year ago - at 07/31/2024 02:02AM

Our third-party service provider is now implementing a fix, we're monitoring system performance at the moment. We appreciate your patience as we work to get Aurora to 100% capacity.

IDENTIFIED about 1 year ago - at 07/31/2024 01:14AM

We are currently monitoring a third-party outage that is affecting Aurora's performance. We are hoping for a resolution very soon.

INVESTIGATING about 1 year ago - at 07/31/2024 12:15AM

Our team is currently checking a possible source of the platform's degraded performance, I will continue to update you on the progress of our investigation. Thank you for bearing with us.

INVESTIGATING about 1 year ago - at 07/30/2024 11:32PM

Please bear with us as we continue to investigate this issue. Thank you for your patience.

INVESTIGATING about 1 year ago - at 07/30/2024 11:03PM

We are currently facing some issues with the performance of the Aurora platform. Our dedicated Engineering teams are actively investigating the problem. We understand the inconvenience this may cause and are working diligently to resolve it.

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