Outage in Auth0

Increased Error Rates in US-1

Resolved Major
January 08, 2023 - Started over 2 years ago - Lasted about 5 hours

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Outage Details

We are currently investigating increased error rates for our Management API in our US-1 environment. We will post more information shortly as our investigation progresses.
Components affected
Auth0 US-1
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 01/08/2023 07:53AM

We are no longer seeing increased error rates in US-1 and we are continuing to monitor this incident.

IDENTIFIED over 2 years ago - at 01/08/2023 07:41AM

We have identified and implemented a successful fix for this incident and we are starting to see signs of recovery.

INVESTIGATING over 2 years ago - at 01/08/2023 07:19AM

This incident remains under investigation. We are not seeing improvement in error rates in US-1 at this time. We continue to work towards resolution of this incident and will post here when the root cause has been identified.

INVESTIGATING over 2 years ago - at 01/08/2023 05:51AM

We are reviewing the results of troubleshooting measures that have been attempted for this incident, however error rates in US-1 are still persisting. We will post additional updates here as soon as we have further information.

INVESTIGATING over 2 years ago - at 01/08/2023 04:51AM

We are continuing to investigate this incident and we are implementing additional troubleshooting measures, however we are still seeing error rates persist in our US-1 environment.

INVESTIGATING over 2 years ago - at 01/08/2023 04:14AM

We are reviewing the specific endpoint which is seeing increased error rates in our US-1 environment and we have taken further steps to attempt to mitigate the impact of this incident.

INVESTIGATING over 2 years ago - at 01/08/2023 03:32AM

We are continuing to investigate this incident as we see increased error rates for customers in our US-1 environment. We have not yet seen error rates subside and we are continuing to troubleshoot this issue.

INVESTIGATING over 2 years ago - at 01/08/2023 03:20AM

We are currently investigating increased error rates for our Management API in our US-1 environment. We will post more information shortly as our investigation progresses.

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