Outage in Auth0

Elevated Error Rates in Prod-JP-1 Public Cloud Environment

Resolved Major
November 17, 2025 - Started about 4 hours ago - Lasted 24 minutes

Incident Report

We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Components affected
Auth0 JP-1

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Latest Updates ( sorted recent to last )
MONITORING about 3 hours ago - at 11/17/2025 03:44PM

We've observed that the rollback performed on the environment has reduced error rates to pre-incident thresholds. Users should experience recovery to authentication functionality. We're monitoring the environment to ensure stability.

IDENTIFIED about 4 hours ago - at 11/17/2025 03:38PM

We have identified a recent deployment that has impacted the affected environment and a rollback is being performed to mitigate the issue. We will continue to update as our progress continues or as our status changes.

INVESTIGATING about 4 hours ago - at 11/17/2025 03:31PM

We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

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