Merchant Transactions Receipt Issue

The issue affecting the account users from receiving Merchant Transaction Receipts has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: ~23:30 GMT on 28 February 2025
Reported End Time: 19:29 GMT on 3 March 2025

Impact: Account users are now receiving the Merchant Transaction Receipts as normal.

Next Update: No further updates, issue resolved.


Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.



Authorize.net Support Center



Incident #: INC20129560

Authorize.net is aware of an issue that is currently affecting the account users from receiving Merchant Transaction Receipts.

We are investigating the cause and working urgently to resolve the issue.

Start Time: ~23:30 GMT on 28 February 2025

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.


Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC20129560