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Outage in Authzed

Serverless Platform Ingress outage

Resolved Major
September 12, 2022 - Started over 3 years ago
Official incident page

Incident Report

A configuration change was applied to the SpiceDB Serverless platform's primary network ingress. The configuration was immediately noticed and rolled back as soon as possible. There was approximately 7 minutes of outage between 9:10PM EDT and 9:17PM EDT. The root cause was a slight version difference between Contour in our production and staging environments. Resolution was delayed by a few minor but vital workflows that collectively consumed time: - External ingress health-checking that runs on a larger interval than our internal health-checks - Lack of log retention of crash-looped pods Kubernetes making `kubectl logs` workflow less ideal We will be improving our process for vetting configuration to make sure that this cannot possibly happen again.

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RESOLVED over 3 years ago - at 09/13/2022 01:44AM

A configuration change was applied to the SpiceDB Serverless platform's primary network ingress.
The configuration was immediately noticed and rolled back as soon as possible.

There was approximately 7 minutes of outage between 9:10PM EDT and 9:17PM EDT.
The root cause was a slight version difference between Contour in our production and staging environments.
Resolution was delayed by a few minor but vital workflows that collectively consumed time:
- External ingress health-checking that runs on a larger interval than our internal health-checks
- Lack of log retention of crash-looped pods Kubernetes making `kubectl logs` workflow less ideal

We will be improving our process for vetting configuration to make sure that this cannot possibly happen again.

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