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A configuration change was applied to the SpiceDB Serverless platform's primary network ingress.
The configuration was immediately noticed and rolled back as soon as possible.
There was approximately 7 minutes of outage between 9:10PM EDT and 9:17PM EDT.
The root cause was a slight version difference between Contour in our production and staging environments.
Resolution was delayed by a few minor but vital workflows that collectively consumed time:
- External ingress health-checking that runs on a larger interval than our internal health-checks
- Lack of log retention of crash-looped pods Kubernetes making `kubectl logs` workflow less ideal
We will be improving our process for vetting configuration to make sure that this cannot possibly happen again.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
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