Outage in Autobooks

Customers may encounter issues using Portal Pay, Account to Account, and Person to Person apps

Resolved Major
July 15, 2025 - Started 18 days ago - Lasted 3 days
Official incident page

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Outage Details

Some users may encounter issues using the Portal Pay, Person to Person, or Account to Account apps. Our team is investigating and will provide additional details as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 07/18/2025 12:11PM

This incident has been resolved.

MONITORING 16 days ago - at 07/17/2025 02:01PM

A fix has been implemented and we are continuing to monitor.

IDENTIFIED 17 days ago - at 07/16/2025 06:20PM

We are continuing to work on resolving the issue.
Transactions created using Portal Pay, Person to Person, and Account to Account will process successfully and confirmation emails are being delivered, but users may not see a success message immediately in the application.

IDENTIFIED 18 days ago - at 07/15/2025 08:35PM

We continue to see intermittent issues affecting users and are continuing to investigate. Transactions created using Portal Pay, Person to Person, and Account to Account will process successfully and confirmation emails are being delivered, but users may not see a success message immediately in the application.

INVESTIGATING 18 days ago - at 07/15/2025 02:44PM

Some users may encounter issues using the Portal Pay, Person to Person, or Account to Account apps. Our team is investigating and will provide additional details as they become available.

Latest Autobooks outages

PortalPay Payments Unavailable - 19 days ago
Customers may encounter issues using Portal Pay, Account to Account, or Person to Person apps - about 1 month ago
Customers may encounter issues using Portal Pay, Account to Account, or Person to Person apps - about 1 month ago
BillPay UI Down - about 1 month ago
Person to Person payment failures - about 1 month ago

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