Outage in Autodesk

BIM 360 Docs | Autodesk Docs

Resolved Minor
May 19, 2023 - Started over 2 years ago - Lasted about 8 hours
Official incident page

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Outage Details

Current status: Service Degradation. We are investigating an issue with files that are uploaded are stuck in processing. We'll provide additional information here as it becomes available.
Components affected
Autodesk BIM 360 Docs Autodesk Docs
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/19/2023 11:43PM

Current status: Operational. Service is now working as expected and all features are operating normally.

MONITORING over 2 years ago - at 05/19/2023 06:03PM

Current status: Monitoring. A fix has been implemented and we are continuing to monitor progress.

New file uploads (PDF, JPEG, DWG, etc.) are now processing normally. Any previous jobs that failed should be retried/reuploaded at this time.

Next update: ~6 hours

INVESTIGATING over 2 years ago - at 05/19/2023 04:49PM

Current status: Service Degradation. We are continuing to investigate the issue where files that are uploaded are stuck in processing. We'll provide additional information here as it becomes available.

INVESTIGATING over 2 years ago - at 05/19/2023 03:55PM

Current status: Service Degradation. We are investigating an issue with files that are uploaded are stuck in processing. We'll provide additional information here as it becomes available.

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