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Outage in Autodesk

Multiple Autodesk Products

Resolved Major
September 21, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue where customers are not able to access Multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk ACC Admin Console Autodesk ACC Admin Console (Europe) Autodesk ACC AutoSpecs Autodesk APS - Developer Portal Autodesk AutoCAD Web Autodesk BIM 360 Account Administration Autodesk BIM 360 Account Administration (Europe) Autodesk BIM 360 Cost Management Autodesk BIM 360 Cost Management (Europe) Autodesk BIM 360 Design Collaboration Autodesk BIM 360 Design Collaboration (Europe) Autodesk BIM 360 Docs Autodesk BIM 360 Docs (Europe) Autodesk BIM 360 Field Autodesk BIM 360 Field (Europe) Autodesk BIM 360 Field Management Autodesk BIM 360 Field Management (Europe) Autodesk BIM 360 Insight Autodesk BIM 360 Insight (Europe) Autodesk BIM 360 Glue Autodesk BIM 360 Glue (Europe) Autodesk BIM 360 Model Coordination Autodesk BIM 360 Model Coordination (Europe) Autodesk BIM 360 Ops Autodesk BIM 360 Plan Autodesk BIM 360 Project Home Autodesk BIM 360 Project Home (Europe) Autodesk BIM 360 Project Management Autodesk BIM 360 Project Management (Europe) Autodesk BIM 360 Reporting Autodesk BIM 360 Reporting (Europe) Autodesk BIM 360 Team Mobile Autodesk Fusion Team / BIM 360 Team Autodesk InfraWorks Autodesk Revit Cloud Model Upgrade Autodesk Revit Cloud Worksharing / Cloud Models Autodesk Revit Cloud Worksharing / Cloud Models (Europe)

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/21/2024 05:07AM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED over 1 year ago - at 09/21/2024 04:09AM

We have identified the cause of the issue where customers are experiencing slowness while login, account creation, or token - related requests while accessing Multiple Autodesk Products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING over 1 year ago - at 09/21/2024 03:38AM

We are investigating an issue where customers are not able to access Multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Latest Autodesk outages

Fusion Operations - 1 day ago
APS - Data Management (European Union) - 1 day ago
Autodesk account - 2 days ago
Autodesk Online Store - 3 days ago
Autodesk account - 3 days ago

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