Outage in Autodesk

Multiple Autodesk Construction Cloud products

Resolved Minor
October 22, 2024 - Started 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating an issue where customers are unable to create new projects in ACC Admin Console in the US and European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk ACC Admin Console Autodesk ACC Admin Console (Europe) Autodesk Build Autodesk BIM Collaborate (Europe) Autodesk Build (Europe) Autodesk BIM Collaborate Autodesk Docs Autodesk Docs (Europe) Autodesk Takeoff Autodesk Takeoff (Europe) Autodesk ACC AutoSpecs
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/22/2024 08:46PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED 2 months ago - at 10/22/2024 08:21PM

We are continuing to work on resolving this issue where customers are unable to create new projects in multiple Autodesk Construction Cloud products in the US and European Union regions as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 2 months ago - at 10/22/2024 07:13PM

We are continuing to work on resolving this issue where customers are unable to create new projects in multiple Autodesk Construction Cloud products in the US and European Union region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 2 months ago - at 10/22/2024 06:13PM

We have identified the cause of the issue where customers are unable to create new projects in multiple Autodesk Construction Cloud products in the US and European Union region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 2 months ago - at 10/22/2024 05:04PM

We are investigating an issue where customers are unable to create new projects in ACC Admin Console in the US and European Union region. We subsequently determined that this issue is also affecting multiple Autodesk Construction Cloud products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 2 months ago - at 10/22/2024 04:18PM

We are investigating an issue where customers are unable to create new projects in ACC Admin Console in the US and European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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