Outage in Autodesk

Autodesk Support

Resolved Minor
January 29, 2025 - Started 7 days ago - Lasted about 21 hours
Official incident page

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Outage Details

We are investigating an issue where customers are unable to contact the Autodesk sales and support team for the scheduled appointment using the 'Schedule a call' feature via www.autodesk.com/support/contact-support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 01/30/2025 11:49AM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

INVESTIGATING 6 days ago - at 01/30/2025 08:53AM

We are continuing to investigate a service disruption caused by a third-party service provider where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 3 hours or sooner if we have more information to share.

INVESTIGATING 6 days ago - at 01/30/2025 08:03AM

We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 90 minutes or sooner if we have more information to share.

INVESTIGATING 6 days ago - at 01/30/2025 02:33AM

We are continuing to investigate a service disruption caused by a third-party service provider where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 6 hours or sooner if we have more information to share.

INVESTIGATING 7 days ago - at 01/29/2025 11:37PM

We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 3 hours or sooner if we have more information to share.

INVESTIGATING 7 days ago - at 01/29/2025 10:09PM

We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 90 minutes or sooner if we have more information to share.

INVESTIGATING 7 days ago - at 01/29/2025 08:38PM

We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 90 minutes or sooner if we have more information to share.

INVESTIGATING 7 days ago - at 01/29/2025 07:46PM

We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 7 days ago - at 01/29/2025 06:46PM

We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 7 days ago - at 01/29/2025 05:48PM

We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 7 days ago - at 01/29/2025 04:47PM

We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 7 days ago - at 01/29/2025 03:25PM

We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 7 days ago - at 01/29/2025 02:45PM

We are investigating an issue where customers are unable to contact the Autodesk sales and support team for the scheduled appointment using the 'Schedule a call' feature via www.autodesk.com/support/contact-support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Latest Autodesk outages

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