Outage in Autodesk

APS - Model Derivative | Autodesk Docs | BIM 360 Docs

Resolved Minor
August 11, 2025 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating reports of customers experiencing an issue where customers are facing latency issues when uploading, translating PDF, Excel, DWG files in APS - Model Derivative. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/11/2025 10:06PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

INVESTIGATING 2 months ago - at 08/11/2025 09:54PM

We are continuing to investigate an issue where customers are facing latency issues when uploading, translating PDF, Excel, DWG files in APS - Model Derivative. We subsequently determined that this issue is also affecting Autodesk Docs and BIM 360 Docs in the US and European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 2 months ago - at 08/11/2025 08:50PM

We are continuing to investigate an issue where customers are facing latency issues when uploading, translating PDF, Excel, DWG files in APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 2 months ago - at 08/11/2025 07:49PM

We are continuing to investigate an issue where customers are facing latency issues when uploading, translating PDF, Excel, DWG files in APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 2 months ago - at 08/11/2025 06:49PM

We are continuing to investigate an issue where customers are facing latency issues when uploading, translating PDF, Excel, DWG files in APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 2 months ago - at 08/11/2025 05:50PM

We are continuing to investigate an issue where customers are facing latency issues when uploading, translating PDF, Excel, DWG files in APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 2 months ago - at 08/11/2025 04:50PM

We are investigating reports of customers experiencing an issue where customers are facing latency issues when uploading, translating PDF, Excel, DWG files in APS - Model Derivative. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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