Outage in Autodesk

Collaboration for AutoCAD Plant

Resolved Minor
October 17, 2025 - Started about 8 hours ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating reports of customers experiencing an issue where they are unable to access and upload Plant 3D files within Collaboration for AutoCAD Plant. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 10/17/2025 07:45AM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED about 5 hours ago - at 10/17/2025 06:10AM

We have identified the cause of the issue where customers are unable to access and upload Plant 3D files within Collaboration for AutoCAD Plant in the US and Australia regions. As a workaround, customers can use the previous version. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.

IDENTIFIED about 6 hours ago - at 10/17/2025 05:12AM

We have identified the cause of the issue where customers are unable to access and upload Plant 3D files within Collaboration for AutoCAD Plant in the US and Australia regions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 7 hours ago - at 10/17/2025 04:13AM

We are continuing to investigate an issue where customers are unable to access and upload Plant 3D files within Collaboration for AutoCAD Plant in the US and Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 8 hours ago - at 10/17/2025 03:13AM

We are continuing to investigate an issue where customers are unable to access and upload Plant 3D files within Collaboration for AutoCAD Plant in the US and Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 8 hours ago - at 10/17/2025 02:48AM

We are investigating reports of customers experiencing an issue where they are unable to access and upload Plant 3D files within Collaboration for AutoCAD Plant. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

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