Outage in Autodesk

FPTR | FPTR Transcoding | Fusion | ACC Data Connector

Resolved Minor
January 06, 2026 - Started 1 day ago - Lasted about 8 hours
Official incident page

Incident Report

We are investigating issues where customers are experiencing latency while spawning trial sites for FPTR and while transcoding media for FPTR Transcoding in the US region. We are actively looking into these issues and will provide an update within 60 minutes or sooner if we have more information to share.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 01/06/2026 10:23PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED 1 day ago - at 01/06/2026 09:51PM

We are continuing to work on resolving this issue where customers are experiencing latency while accessing Configuration workflows in Fusion in the US region. We can also confirm that ACC Data Connector returned to normal operation. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 1 day ago - at 01/06/2026 07:40PM

We are continuing to work on resolving this issue where customers are experiencing latency while accessing Configuration workflows in Fusion and experiencing delays retrieving extractions in ACC Data Connector in the US region. We will provide an update within 2 hours or sooner if we have more information to share.

IDENTIFIED 1 day ago - at 01/06/2026 06:39PM

We are continuing to work on resolving this issue where customers are experiencing latency while accessing Configuration workflows in Fusion in the US region. We subsequently determined that this issue is also affecting ACC Data Connector where customers are experiencing delays retrieving extractions. We can also confirm that Flow Production Tracking (FPTR) and Flow Production Tracking (FPTR) Transcoding returned to normal operation. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 1 day ago - at 01/06/2026 05:58PM

We are continuing to work on resolving this issue where customers are experiencing latency while spawning trial sites for FPTR, transcoding media for FPTR Transcoding and accessing Configuration workflows in Fusion. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 1 day ago - at 01/06/2026 04:55PM

We are continuing to work on resolving this issue where customers are experiencing latency while spawning trial sites for FPTR and while transcoding media for FPTR Transcoding in the US region. We subsequently determined that this issue is also affecting Fusion where customers are experiencing latency accessing Configuration workflows. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 1 day ago - at 01/06/2026 04:03PM

We are continuing to work on resolving this issue where customers are experiencing latency while spawning trial sites for FPTR and while transcoding media for FPTR Transcoding in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 1 day ago - at 01/06/2026 03:14PM

We have identified the cause of the issue where customers are experiencing latency while spawning trial sites for FPTR and while transcoding media for FPTR Transcoding in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 1 day ago - at 01/06/2026 02:13PM

We are investigating issues where customers are experiencing latency while spawning trial sites for FPTR and while transcoding media for FPTR Transcoding in the US region. We are actively looking into these issues and will provide an update within 60 minutes or sooner if we have more information to share.

Latest Autodesk outages

Autodesk Parameters Service - about 8 hours ago
APS - AEC Data Model API - about 20 hours ago
Autodesk account - about 20 hours ago
ACC Reports (Canada) - about 22 hours ago

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