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Outage in Autodesk

BIM 360 Model Coordination | BIM Collaborate | BIM Collaborate Pro

Resolved Minor
January 21, 2026 - Started about 19 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue where customers are experiencing latency while viewing the models within BIM 360 Model Coordination, BIM Collaborate and BIM Collaborate Pro in European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 01/21/2026 12:17PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

MONITORING about 17 hours ago - at 01/21/2026 11:49AM

We have implemented a solution to resolve the issue where customers were experiencing latency while viewing the models within BIM 360 Model Coordination, BIM Collaborate and BIM Collaborate Pro in the European Union region and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 18 hours ago - at 01/21/2026 11:33AM

We have implemented a solution to resolve the issue where customers were experiencing latency while viewing the models within BIM 360 Model Coordination, BIM Collaborate and BIM Collaborate Pro in the European Union region and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 18 hours ago - at 01/21/2026 11:12AM

We have identified the cause of the issue where customers are experiencing latency while viewing the models within BIM 360 Model Coordination, BIM Collaborate and BIM Collaborate Pro in the European Union region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 19 hours ago - at 01/21/2026 10:13AM

We are investigating an issue where customers are experiencing latency while viewing the models within BIM 360 Model Coordination, BIM Collaborate and BIM Collaborate Pro in European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Latest Autodesk outages

Multiple Autodesk products - about 8 hours ago
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Autodesk account - 3 days ago

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