Outage in Autodesk
Multiple Autodesk Products
Resolved MinorIncident Report
Summary AI Generated
Autodesk experienced an issue where newly added members were unable to access modules across multiple BIM 360 products, affecting Project Management, Design Collaboration, Docs, Field Management, and Model Coordination services in both global and European regions. The access problem prevented new team members from using essential collaboration and project management features. The issue was resolved after 1.8 hours of investigation and remediation work.
We are investigating reports of customers experiencing an issue where newly added members are unable to access modules across multiple Autodesk products. We are actively looking into this and will provide an update within 60 minutes or sooner if more information becomes available.
Components affected
Autodesk BIM 360 Project Management (Europe) Autodesk BIM 360 Design Collaboration Autodesk BIM 360 Project Management Autodesk BIM 360 Design Collaboration (Europe) Autodesk BIM 360 Docs Autodesk BIM 360 Field Management Autodesk BIM 360 Field Management (Europe) Autodesk BIM 360 Model Coordination Autodesk BIM 360 Model Coordination (Europe) Autodesk BIM 360 Docs (Europe)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/21/2026 11:37AM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
INVESTIGATING
about 1 month ago - at 04/21/2026 10:53AM
We are continuing to investigate reports of customers experiencing an issue where newly added members are unable to access modules across multiple Autodesk products. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 1 month ago - at 04/21/2026 09:54AM
We are investigating reports of customers experiencing an issue where newly added members are unable to access modules across multiple Autodesk products. We are actively looking into this and will provide an update within 60 minutes or sooner if more information becomes available.
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