Outage in Autodesk
Autodesk.com
Resolved MinorIncident Report
Summary AI Generated
Autodesk experienced a 6.1-hour service incident where customers were unable to access Knowledge base articles within Autodesk Support on their website. The issue affected the support documentation system, preventing users from retrieving help articles and technical information. The problem was identified and resolved after extended troubleshooting efforts.
We are investigating an issue where customers are unable to access Knowledge base articles within Autodesk Support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 05/16/2026 12:22AM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
IDENTIFIED
about 15 hours ago - at 05/15/2026 11:45PM
We are continuing to work on resolving this issue where customers are unable to access Knowledge base articles within Autodesk.com as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
IDENTIFIED
about 16 hours ago - at 05/15/2026 10:47PM
We are continuing to work on resolving this issue where customers are unable to access Knowledge base articles within Autodesk.com as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
about 17 hours ago - at 05/15/2026 09:46PM
We are continuing to work on resolving this issue where customers are unable to access Knowledge base articles within Autodesk.com as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
about 19 hours ago - at 05/15/2026 07:51PM
We have identified the cause of the issue where customers are unable to access Knowledge base articles within Autodesk.com. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
INVESTIGATING
about 20 hours ago - at 05/15/2026 06:52PM
We are investigating an issue where customers are unable to access Knowledge base articles within Autodesk.com. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 20 hours ago - at 05/15/2026 06:18PM
We are investigating an issue where customers are unable to access Knowledge base articles within Autodesk Support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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