Autodesk Assistant experienced an issue where customers could not view chat messages after opening shared links in new tabs. The problem affected the chat functionality within the Assistant service, though users could still access links through email as a workaround. The issue was resolved within 10 minutes.
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The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are unable to view chat messages after opening shared links in a new tab in Autodesk Assistant. As a workaround, customers can still access the required links via email communication without disruption. We are actively looking into this and will provide an update within 60 minutes or sooner as more information becomes available.
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