Outage in Autodesk
APS - Model Derivative
Resolved MinorIncident Report
Summary AI Generated
Users in the Australia region experienced latency when loading models in Autodesk Platform Services (APS) Model Derivative, lasting approximately 1.5 hours. The root cause was identified during the incident, and the team worked to resolve it. The issue was fully resolved with no further action required from users.
We are investigating an issue where customers are experiencing latency while loading models in APS Model Derivative in Australia Region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share
Components affected
Autodesk APS - Model DerivativeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 07/22/2026 12:48AM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
IDENTIFIED
3 days ago - at 07/22/2026 12:16AM
We have identified the cause of the issue where customers are experiencing latency while loading models in APS Model Derivative in Australia Region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
3 days ago - at 07/21/2026 11:20PM
We are investigating an issue where customers are experiencing latency while loading models in APS Model Derivative in Australia Region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share
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