Outage in Autodesk
APS - Data Management | Autodesk Tandem
Resolved MinorIncident Report
Summary AI Generated
A subset of Autodesk customers with sufficient capacity balance were unable to use **APS - Data Management** and **Autodesk Tandem** as expected for approximately 24 hours. The root cause was identified roughly three hours into the incident, after which the team worked through an extended resolution period. The issue was fully resolved on July 31, 2026.
We are investigating an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/31/2026 02:53PM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
IDENTIFIED
2 days ago - at 07/31/2026 01:16PM
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products. We will provide an update within 2 hours or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 07/31/2026 11:15AM
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products. We will provide an update within 2 hours or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 07/31/2026 09:15AM
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products. We will provide an update within 2 hours or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 07/31/2026 07:19AM
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 2 hours or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 07/31/2026 05:48AM
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 07/31/2026 03:56AM
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 07/31/2026 12:45AM
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 07/30/2026 10:02PM
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.
IDENTIFIED
3 days ago - at 07/30/2026 08:05PM
We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 2 hours or sooner if we have more information to share.
IDENTIFIED
3 days ago - at 07/30/2026 07:11PM
We have identified the cause of the issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
3 days ago - at 07/30/2026 06:04PM
We are continuing to investigate an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
3 days ago - at 07/30/2026 05:10PM
We are continuing to investigate an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
3 days ago - at 07/30/2026 04:10PM
We are continuing to investigate an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
3 days ago - at 07/30/2026 03:07PM
We are investigating an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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