Outage in Autodesk
Autodesk Support
Resolved MinorIncident Report
Summary AI Generated
Autodesk Support experienced an issue lasting approximately 1.9 hours where customers could not receive outbound phone call follow-ups from support agents in India. During the incident, customers were directed to use support cases and email as alternative communication channels. The issue was fully resolved on August 27, 2026.
We are investigating an issue where customers are unable to receive outbound phone call follow-ups from Autodesk Support agents in India. As a workaround, customers can continue to communicate with Autodesk Support through support cases and email. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 08/27/2026 04:58PM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
INVESTIGATING
about 5 hours ago - at 08/27/2026 04:08PM
We are continuing to investigate an issue where customers are unable to receive outbound phone call follow-ups from Autodesk Support agents in India. As a workaround, customers can continue to communicate with Autodesk Support through support cases and email. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 6 hours ago - at 08/27/2026 03:07PM
We are investigating an issue where customers are unable to receive outbound phone call follow-ups from Autodesk Support agents in India. As a workaround, customers can continue to communicate with Autodesk Support through support cases and email. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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