Outage in Autodesk
Tinkercad
Resolved MinorIncident Report
Summary AI Generated
Tinkercad experienced a 15.7-hour authentication outage affecting customers' ability to sign in and access existing project data, with Google SSO users incorrectly prompted to create new accounts — disrupting students' ability to continue coursework. Two separate authentication issues were involved; the account access issue was resolved earlier, while the Google Sign-In provisioning problem persisted before full resolution. The incident was fully resolved on September 11, 2026.
We are investigating an issue where Tinkercad customers are unable to access their accounts or existing project data due to authentication and Google SSO account provisioning issues impacting students' ability to sign in and continue coursework. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/11/2026 12:45PM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
IDENTIFIED
2 days ago - at 09/11/2026 11:41AM
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share
IDENTIFIED
2 days ago - at 09/11/2026 09:40AM
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 2 hours or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 09/11/2026 08:35AM
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 09/11/2026 07:35AM
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 09/11/2026 06:35AM
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 09/11/2026 05:35AM
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 09/11/2026 04:29AM
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 09/11/2026 03:12AM
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 09/11/2026 01:58AM
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
2 days ago - at 09/11/2026 12:38AM
We have identified the cause of the issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We are continuing to investigate and will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
2 days ago - at 09/10/2026 11:32PM
We are continuing to investigate an issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
2 days ago - at 09/10/2026 10:16PM
We are continuing to investigate an issue where Tinkercad customers are unable to access their accounts or existing project data due to authentication and Google SSO account provisioning issues impacting students' ability to sign in and continue coursework. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
2 days ago - at 09/10/2026 09:04PM
We are investigating an issue where Tinkercad customers are unable to access their accounts or existing project data due to authentication and Google SSO account provisioning issues impacting students' ability to sign in and continue coursework. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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