Outage in Autodesk
Autodesk account
Resolved MinorIncident Report
Summary AI Generated
A subset of Autodesk customers were unable to access the User Management tab in their Autodesk Account or view seats associated with renewed products. The issue lasted approximately 1.2 hours before the root cause was identified and resolved. No further action is required from affected users.
We are investigating an issue where a subset of customers are unable to access User Management tab in their Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/30/2026 05:13AM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
IDENTIFIED
3 days ago - at 09/30/2026 04:30AM
We have identified the cause of the issue where a subset of customers are unable to access the User Management tab in their Autodesk Account or view seats associated with renewed products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
3 days ago - at 09/30/2026 04:27AM
We are continuing to investigate an issue where a subset of customers are unable to access the User Management tab in their Autodesk Account or view seats associated with renewed products. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
3 days ago - at 09/30/2026 04:06AM
We are investigating an issue where a subset of customers are unable to access User Management tab in their Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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