Crowdstrike update impacting Avid services

This incident has been resolved.

The Crowdstrike outage has impacted technology systems worldwide, including some at Avid. We have been working to address the impact. Avid is actively working on restoring our impacted services and systems. Please note, this is not a security issue. The current status on our affected customer facing services is below:

1. Our hosted Collaboration and Edit on Demand services: NOT AFFECTED
2. Application downloads: NOT AFFECTED
3. Community forums were down, but now back up: RESOLVED
4. Avid Customer Care is not able to connect to customer systems remotely to resolve issues: RESOLVED
5. Issuing new licenses: RESOLVED
6. Product activation in Avid Link and MyAvid: RESOLVED,

Note: All licenses purchased during the outage have been deposited to customer accounts.

Note: Online Activation and Offline Activation are working. To learn how to use Offline Activation, please see the article at this link https://kb.avid.com/.../Offline-Activation-MC-Avid-Link.
Users might encounter Avid Link getting stuck in "Synchronizing Account" status when they log in - we are aware of this issue and this is expected behavior for next 24 hours. Many Avid Link clients are now trying to sync to get the entitlements so there will be latency to process thousands of requests at the same time . Although users can still activate their software even if they are logged out of Avid Link.

This is a dynamic situation. Please check back here for ongoing updates until all systems are fully restored.

We are also aware of the outages that our customers are facing within their environment - we encourage you to work with CrowdStrike to restore those they are actively providing guidance to their customers - https://www.crowdstrike.com/blog/our-statement-on-todays-outage/

The Crowdstrike outage has impacted technology systems worldwide, including some at Avid. We have been working to address the impact. Avid is actively working on restoring our impacted services and systems. Please note, this is not a security issue. The current status on our affected customer facing services is below:

1.      Our hosted Collaboration and Edit on Demand services: NOT AFFECTED
2.      Application downloads: NOT AFFECTED
3.      Community forums were down, but now back up: RESOLVED
4.      Issuing new licenses: IMPACTED – NOT RESOLVED YET
5.      Product activation in Avid Link and My Avid: IMPACTED – NOT RESOLVED YET
6.      Avid Customer Care is not able to connect to customer systems remotely to resolve issues.: IMPACTED – NOT RESOLVED YET

This is a dynamic situation. Please check back here for ongoing updates until all systems are fully restored.

We are also aware of the outages that our customers are facing within their environment - we encourage you to work with CrowdStrike to restore those they are actively providing guidance to their customers - https://www.crowdstrike.com/blog/our-statement-on-todays-outage/

The issue has been identified and a fix is being implemented.

We are currently restoring services