Outage in Aware

Microsoft Database Outage - Not Impacting All Customers

Resolved Minor
September 01, 2022 - Started about 3 years ago
Official incident page

Incident Report

The issue has been identified as an outage on one of our Microsoft Azure hosted databases. This issue is not impacting all Aware customers. Currently customers are unable to access their Aware environment. We understand the urgency of this situation, as Aware provides business critical functionality. It has been escalated internally at Aware and we can assure you that Microsoft is prioritizing a fix. Aware services are not working due to the outage, this means: • Monitoring is not triggering Events • Retention is not purging data per your defined Policy • Data during the outage has not been ingested into the Aware Archive

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 09/02/2022 11:24AM

The Microsoft Azure hosted database outage has been resolved.

We have confirmed that there is no data loss. Aware is mostly operational, conversation context in Monitoring and Search & Discover is delayed and will not display until processing is complete.

MONITORING about 3 years ago - at 09/01/2022 10:27PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 09/01/2022 02:16PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 09/01/2022 12:52PM

The issue has been identified as an outage on one of our Microsoft Azure hosted databases. This issue is not impacting all Aware customers.

Currently customers are unable to access their Aware environment. We understand the urgency of this situation, as Aware provides business critical functionality. It has been escalated internally at Aware and we can assure you that Microsoft is prioritizing a fix.

Aware services are not working due to the outage, this means:
• Monitoring is not triggering Events
• Retention is not purging data per your defined Policy
• Data during the outage has not been ingested into the Aware Archive

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