Outage in AWS

API Error Rates and Metric Delays

Resolved Minor
November 25, 2020 - Started over 4 years ago - Lasted over 1 year

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Outage Details

6:38 AM PST We are investigating increased error rates for CloudWatch PutMetricData API in US-EAST-1 Region.

8:40 AM PST We can confirm elevated PutMetricData API error rates and some delayed metrics in US-EAST-1 Region. We are actively working to resolve the issue.

1:49 PM PST We are still seeing elevated PutMetricData API error rates and some delayed metrics in US-EAST-1 Region. We continue to work toward full recovery.

3:42 PM PST We continue to experience increased error rates impacting the PutMetricData API error rates, and delayed Cloudwatch metrics. We expect to begin seeing recovery once the on-going Kinesis issue is fully resolved. Once we have observed recovery, metrics will backfill if they were queued during the impact

5:31 PM PST We continue experience API error rates and delayed Cloudwatch metrics. We expect to begin seeing recovery once the on-going Kinesis issue is fully resolved. Once we have observed recovery, metrics will backfill if they were queued during the impact.

8:18 PM PST We continue to experience API error rates and delayed CloudWatch metrics. We expect to see recovery once the on-going Kinesis issue is fully resolved. Metrics will start to backfill once the Kinesis issue is resolved.

10:44 PM PST We are beginning to see recovery in API error rates and delayed metrics as Kinesis recovers.

10:56 PM PST Between 5:15 AM and 10:31 PM PST, some customers experienced elevated error rates when calling CloudWatch APIs in the US-EAST-1 Region. Metrics were delayed, and CloudWatch alarms on delayed metrics transitioned into the INSUFFICIENT_DATA state. We have resolved the issue. Delayed metrics are in the process of backfilling in CloudWatch console graphs and for API retrieval. The service is operating normally.
Components affected
Amazon CloudWatch (us-east-1)

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