Outage in AWS

Increased Error rates and Latency

Resolved Minor
November 25, 2020 - Started almost 5 years ago - Lasted over 1 year

Incident Report

11:07 AM PST We are continuing to experience elevated error rate on data ingestion and increased computation latency for IoT SiteWise auto-computed aggregates, transforms and metrics in the US-EAST-1 Region. This is also impacting IoT Events and IoT Analytics. We continue to work towards resolution.

12:24 PM PST We are continuing to experience elevated error rates on data ingestion and increased computation latency for IoT SiteWise auto-computed aggregates, transforms and metrics in the US-EAST-1 Region. This is also impacting IoT Events and IoT Analytics. We continue to work towards resolution.

3:06 PM PST We are beginning to see recovery for data ingestion and increased computation latency for IoT SiteWise auto-computed aggregates, transforms and metrics in the US-EAST-1 Region. This is also impacting IoT Events and IoT Analytics. We continue to work toward full resolution.

4:50 PM PST We are beginning to see recovery for data ingestion. Access to existing data, transforms, and metrics is unaffected. We are continuing to experience increased computation latency for IoT SiteWise auto-computed aggregates, transforms and metrics in the US-EAST-1 Region. This is also impacting IoT Events and IoT Analytics. We continue to work toward full resolution.

7:23 PM PST We have seen recovery for data ingestion. Access to existing data, transforms, and metrics is unaffected. We are continuing to experience increased computation latency for IoT SiteWise auto-computed aggregates, transforms and metrics in the US-EAST-1 Region. This is also impacting IoT Events and IoT Analytics. We continue to work toward full resolution.

10:23 PM PST We have seen recovery for data ingestion and the generation of auto-computed aggregates. Access to existing data, transforms, and metrics is unaffected. We are beginning to see recovery in the execution of computations for IoT SiteWise transforms and metrics but are still experiencing computation latency in the US-EAST-1 Region. We continue to work toward full resolution. IoT Events and IoT Analytics have recovered and those services are operating normally.

Nov 26, 12:27 AM PST We are beginning to see recovery in the execution of computations for IoT SiteWise transforms and metrics but are still experiencing computation latency in the US-EAST-1 Region. All other functions of IoT SiteWise including data ingestion and the generation of auto-computed aggregates have recovered and are operating normally. We continue to work toward full resolution.

Nov 26, 3:55 AM PST Between November 25 5:15 AM PST and November 26 3:49 AM PST, we experienced elevated error rates and increased latency on data ingestion, computation of aggregates, transforms, and metrics in the US-EAST-1 Region. The issue has been resolved and the service is operating normally. We are still executing computations for transforms and metrics on data that may have arrived during the impact window. These will appear in customers' accounts as we process them over the next few hours.
Components affected
AWS IoT SiteWise (us-east-1)
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