Instances unavailable in a single availability zone

4:32 AM PST We can confirm connectivity and power issues affecting some instances in a single Availability Zone (sae1-az3) in the SA-EAST-1 Region. We have identified the cause of the issue and are working towards resolution.

5:03 AM PST At 11:10 PM PST on December 6 a small number of underlying hosts experienced power loss, affecting some customers in sae1-az3 in the SA-EAST-1 Region. Impacted customers were automatically notified via the Personal Health Dashboard. We quickly identified root cause and began working toward recovery. At 2:25 AM PST on December 7 additional hosts were impacted. Shortly after that we began to successfully mitigate impact and as of 4:00 AM PST we have begun to see recovery. We continue to work toward full resolution.

6:18 AM PST Between December 6, 2020 at 11:10 PM PST and December 7, 2020 at 5:45 AM PST we experienced connectivity and power issues affecting some instances in a single Availability Zone (sae1-az3) in the SA-EAST-1 Region. The issue has been resolved and the service is operating normally.