Outage in Amazon AI

Increased Error Rates - Sao Paulo

Resolved Minor
March 14, 2025 - Started 14 days ago - Lasted 10 minutes

Outage Details

We are investigating increased API error rates for the EC2 APIs in the SA-EAST-1 Region. This is mainly affecting the RunInstance API. During this time, customers may receive a 500 Response from the API and an error in the AWS Management Console when attempting to launch new instances. This issue will also affect other AWS Services that call RunInstances in their workflows. We are actively working on identifying the root cause. We recommend retrying requests where possible. We will provide another update by 3:30 PM PDT, or sooner if we have additional information to share.
Components affected
Amazon AI Amazon Elastic MapReduce Amazon AI Amazon Elastic MapReduce (Sao Paulo) Amazon AI Amazon Redshift Amazon AI Amazon Redshift (Sao Paulo) Amazon AI Amazon Elastic Load Balancing Amazon AI Amazon Elastic Load Balancing (Sao Paulo) Amazon AI Amazon SageMaker Amazon AI Amazon SageMaker (Sao Paulo) Amazon AI Amazon WorkSpaces Amazon AI Amazon WorkSpaces (Sao Paulo) Amazon AI AWS CloudShell Amazon AI AWS CloudShell (Sao Paulo) Amazon AI AWS Glue Amazon AI AWS Glue (Sao Paulo) Amazon AI Amazon Elastic Compute Cloud Amazon AI Amazon Elastic Compute Cloud (Sao Paulo) Amazon AI AWS DataSync Amazon AI AWS DataSync (Sao Paulo)
Latest Updates ( sorted recent to last )
UPDATE 14 days ago - at 03/14/2025 10:07PM

We are investigating increased API error rates for the EC2 APIs in the SA-EAST-1 Region. This is mainly affecting the RunInstance API. During this time, customers may receive a 500 Response from the API and an error in the AWS Management Console when attempting to launch new instances. This issue will also affect other AWS Services that call RunInstances in their workflows. We are actively working on identifying the root cause. We recommend retrying requests where possible. We will provide another update by 3:30 PM PDT, or sooner if we have additional information to share.

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