Outage in Ax Qualer

Maintenance Release ID-0014

Resolved Minor

June 13, 2025 - Started 10 months ago - Lasted about 8 hours
Official incident page

Incident Report

Qualer Identity Service underwent scheduled Maintenance Release during the specified time, which may have resulted in temporary unavailability of the platform. Improvements: - Streamlined SSO login flow for Qualer Web - Added Proof of Possession (DPoP) for OKTA Identity Provider (may require a clearing of browser cache for OKTA users) - Enhanced display for synchronization status messages of Identity Providers - Strengthened tracking and security logging Bug fixes: - Improved mechanism for group synchronization - Resolved issue with unexpected email update post-login - Adjusted email validation in the Qualer Web work order status change pop-up - Improved DPoP token parsing - Addressed EntraID Identity Provider synchronization failures

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/13/2025 07:13PM

Qualer Identity Service underwent scheduled Maintenance Release during the specified time, which may have resulted in temporary unavailability of the platform.

Improvements:
- Streamlined SSO login flow for Qualer Web
- Added Proof of Possession (DPoP) for OKTA Identity Provider (may require a clearing of browser cache for OKTA users)
- Enhanced display for synchronization status messages of Identity Providers
- Strengthened tracking and security logging

Bug fixes:
- Improved mechanism for group synchronization
- Resolved issue with unexpected email update post-login
- Adjusted email validation in the Qualer Web work order status change pop-up
- Improved DPoP token parsing
- Addressed EntraID Identity Provider synchronization failures

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