Outage in aXcelerate

Known Issue: Emails Not Being Sent From aXcelerate

Resolved Minor
November 17, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We have been made aware of an issue with emails not being sent from aXcelerate. Our team are investigating this as a matter of priority. Further updates will be provided here.
Components affected
aXcelerate Production
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/17/2024 11:42PM

After monitoring, there have been no further issues with emails being sent from aXcelerate this morning.

We thank you for your patience in this issue.

MONITORING about 1 month ago - at 11/17/2024 10:42PM

After investigation, our team have implemented a fix and emails are now sending as expected. We will continue to monitor for the morning.

INVESTIGATING about 1 month ago - at 11/17/2024 10:01PM

We have been made aware of an issue with emails not being sent from aXcelerate. Our team are investigating this as a matter of priority. Further updates will be provided here.

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