Outage in aXcelerate
Certificate Images not appearing
Resolved MinorIncident Report
We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 03/26/2026 12:12AM
This issue should now be resolved, thank you for your patience.
IDENTIFIED
about 15 hours ago - at 03/25/2026 11:39PM
We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.
INVESTIGATING
about 15 hours ago - at 03/25/2026 11:08PM
We are continuing to investigate this issue.
INVESTIGATING
about 15 hours ago - at 03/25/2026 11:06PM
We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.
Latest aXcelerate outages
Platform Navigation Issue: Missing Icons and Images - about 16 hours ago
System Maintenance - Burleigh - 7 days ago
System slowness detected - Greenmount - 28 days ago
Assessments unavailable for Learners and Administrators - about 2 months ago
aXcelerate App Login Issue - 2 months ago
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