Outage in Axcient

x360Recover US Appliance Connectivity

Major
June 16, 2025 - Started about 10 hours ago
Official incident page

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Outage Details

We are investigating an issue with Axcient x360Recover connectivity in the US. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Components affected
Axcient x360Recover Tunnel Services Axcient BRC Cloud Tunnel Services Axcient x360Sync Data Transfer (US)
Latest Updates ( sorted recent to last )
MONITORING about 4 hours ago - at 06/16/2025 09:02PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 6 hours ago - at 06/16/2025 07:07PM

We are continuing to investigate the issue affecting tunnels for x360Recover in the US affecting some partners.
We are also aware that this may be impacting connectivity for x360Sync agents.

MONITORING about 7 hours ago - at 06/16/2025 05:56PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 10 hours ago - at 06/16/2025 02:46PM

We are investigating an issue with Axcient x360Recover connectivity in the US. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

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x360Recover Issue - about 2 months ago

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